Privacy Policy

Your information

Privacy and cookies policy

This policy explains how Motorhome Marketplace Ltd uses personal information when you visit our website, contact us, subscribe to updates or use our motorhome brokerage services.

Who we are

Motorhome Marketplace Ltd is responsible for the personal information it controls. Our company number is 13400128.

Our local brokers operate as separate businesses. They are responsible for the information they control when managing customers, keeping sale records and arranging warranties. We can help you identify the broker responsible for your enquiry or transaction.

Information we collect

Depending on your dealings with us, this may include:

• Your name, address, email address and telephone number.
• Vehicle details, registration, photographs and ownership information.
• Your buying or selling requirements, enquiries and correspondence.
• Sale agreements, payment information and records needed to arrange or complete a transaction.
• Your newsletter subscription and cookie preferences.
• Technical information about your browser, device and website activity.

We receive information directly from you, through our website, from the broker handling your transaction and through advertising platforms such as Auto Trader when you make an enquiry.

How and why we use your information

• Enquiries and brokerage services: to discuss your requirements, arrange valuations and viewings, and manage transactions. We rely on taking steps at your request before a contract or performing a contract where applicable.
• Customer support and administration: to answer questions, refer enquiries to the appropriate broker and maintain relevant records. We rely on our legitimate interests in providing and managing our services.
• Legal and accounting requirements: to retain records and respond to lawful requests where we have a legal obligation.
• Security and disputes: to help prevent fraud, protect our systems and establish, exercise or defend legal claims. We rely on our legitimate interests or an applicable legal obligation.
• Newsletters: to send stock updates, news and offers where you expressly subscribe. We rely on your consent.
• Optional website analytics: to understand website use and improve our service, with your consent.

Where information is necessary to arrange or complete a service, we may be unable to provide that service if you choose not to supply it.

Who we share information with

We share relevant information where needed for the purpose concerned. Recipients may include:

• The local broker handling your enquiry or transaction.
• Buyers and sellers where necessary to arrange viewings and complete a sale.
• Krystal for email services and providers supporting our website and IT.
• Lloyds Business Banking when processing payments.
• Mailchimp for newsletter subscriptions and email delivery.
• Auto Trader in connection with adverts and customer enquiries.
• Autoguard when a broker supplies customer and vehicle details to arrange warranty cover.
• Google when you permit Google Analytics to operate.
• Professional advisers, authorities or other parties where required by law or necessary to deal with a dispute.

Creative Funding Solutions handles finance applications directly. For Caravan Guard insurance, you may contact them directly or ask us to pass the necessary details to arrange an introduction. These providers explain their own use of personal information in their privacy notices.

Newsletter subscriptions

We use Mailchimp to send newsletters to people who expressly subscribe. Making an enquiry or buying or selling a vehicle does not automatically subscribe you.

You can unsubscribe using the link in any newsletter or by contacting us. This does not stop necessary correspondence about an enquiry, transaction or service you have requested.

How long we keep information

• Enquiries that do not lead to a transaction: normally 12 months after the last meaningful contact.
• Sale agreements and transaction records: normally six years after completion.
• Newsletter subscriptions: while you remain subscribed, with periodic reviews of inactive records.
• Unsubscribe records: the minimum information needed to respect your marketing preferences.
• Complaints and disputes: relevant records may be kept longer where needed to resolve the matter or deal with legal claims.

These periods may be extended where a legal obligation requires it. Records are deleted or securely disposed of when no longer needed.

Security and international processing

We use appropriate organisational and technical measures to protect personal information and limit access to those who need it. This includes handling paper records securely.

Google and Mailchimp may process personal information outside the UK, including in the United States.

For eligible transfers to the United States, their published arrangements include the UK Extension to the EU US Data Privacy Framework. Their data protection terms also provide contractual safeguards for relevant transfers where that framework does not apply, including standard contractual clauses with the applicable UK provisions.

Further details are available in Google’s international transfer information and Mailchimp’s Data Processing Addendum . You can also contact us for information about the safeguards relevant to your data.

Cookies and your choices

Cookies are small files stored on your device. We use cookies to support website functions and remember your privacy choices. With your permission, we also use Google Analytics to understand how visitors use the website.

Our cookie banner allows you to accept optional cookies, reject them or manage your preferences. Necessary cookies may remain enabled where required for website functions you request.

We remember both acceptance and rejection of optional cookies for approximately six months, using a 180 day consent cookie. After this period, we ask you to choose again when you next visit. We may ask sooner if our use of cookies changes in a way that requires fresh consent.

You can change your choices or withdraw consent for optional cookies at any time by opening Cookie settings below. Turn off the optional categories and select Save preferences.

Cookie settings

You can also manage or delete cookies through your browser settings. Blocking necessary cookies may affect some website functions. A cookie’s expiry date does not extend your consent to its use.

Google Analytics

Google Analytics helps us understand which pages people visit and how they interact with our website. It may collect information about your browser, device and website activity.

Google’s standard GA4 cookies include _ga, used to distinguish visitors, and _ga_<container-id>, used to maintain session information.

Google’s default expiry for both cookies is two years. Configured settings and browser restrictions can change this period, and the default expiry can be refreshed on subsequent visits. This is separate from the six month period for remembering your consent preferences.

For more information, see Google’s privacy policy and Google’s cookie information .

Your rights

Depending on the circumstances, you can ask to access your personal information, correct it, erase it, restrict its use or receive certain information in a portable format. You can also object to processing based on legitimate interests.

You can object to direct marketing at any time. Where we rely on consent, you can withdraw it without affecting the lawfulness of processing carried out before withdrawal.

Contact hello@motorhomemarketplace.co.uk to exercise your rights or raise a privacy concern. We may need to verify your identity. We normally respond to rights requests within one month, subject to permitted extensions.

You also have the right to complain to the Information Commissioner’s Office .

Other websites

Links to other websites, including finance, insurance and social media providers, take you to services with their own privacy notices and cookie arrangements. Please review those notices when using their services.

Changes to this policy

We review this policy when our services or use of personal information change. We will publish updates here and provide further notice where required.